詳細情報

刊年

2003

形態

xvii, 331 p. : ill. ; 22 cm

統一書名

Reference librarian

内容注記

Digital reference : an overview / Bill Katz

Virtually yours : thoughts on where we have been and where we are going with virtual reference services in libraries / Diane Kresh

The digital reference fallacy / R. David Lankes

Bad moon rising : a candid examination of digital reference and what it means to the profession / Jonathan D. Lauer, Steve McKinzie

Mediated online searching and digital reference / Amanda Spink

Stocking the virtual ready reference collection / Danianne Mizzy, Elizabeth Tillapaugh Mahoney

A checklist for starting and operating a digital reference desk / Ann Marie Breznay, Leslie M. Haas

Hurry up and wait : observations and tips about the practice of chat reference / David S. Carter

Communication strategies for instant messaging and chat reference services / Jody Condit Fagan, Christina M. Desai

Real-time chat reference and the importance of text-chat / Steven Ovadia

Opportunities for real-time digital reference service / Matthew R. Marsteller, Jackie Schmitt-Marsteller

Usage and user analysis of a real-time digital reference service / Kelly M. Broughton

Going where the students are : live/Web reference at Cal Poly Pomona / Kathleen Dunn, Ann Morgan

Virtual reference at Duke : an informal history / Phil Blank

Evaluating online real-time reference in an academic library : obstacles and recommendations / Jana Ronan, Patrick Reakes, Gary Cornwell

Our experience with two virtual reference services at IUPUI University Library / Polly D. Boruff-Jones

KANanswer : a collaborative statewide virtual reference pilot project / Marcia Stockham, Elizabeth Turtle, Eric Hansen

Virtual reference services : the LSU Libraries experience / Melanie E. Sims

Ask a Penn State librarian, live : virtual reference service at Penn State / Susan A. Ware ... [et al.]

Chat reference : one university's experience / Kathy A. Campbell, Marie F. Jones, Jerry Shuttle

Going it alone : can a small/medium-sized library manage live online reference? / Joyce Ward ... [et al.]

注記

"Co-published simultaneously as The reference librarian, numbers 79/80, 2002/2003."--T.p.

Includes bibliographical references and index

出版国

アメリカ合衆国

標題言語

英語 (eng)

本文言語

英語 (eng)

著者情報

Katz, William A., 1924-

分類

LCC:Z711.45

DC22:025.5/2

件名

Electronic reference services (Libraries)

Reference services (Libraries) -- Information technology

Internet in library reference services

Academic libraries -- Reference services -- United States -- Case studies

Electronic reference services (Libraries) -- United States -- Case studies

ISBN

0789023199 (: hbk.)

NCID

BA66891878

番号

LCCN : 2003017538